Items purchased at Horton & Converse may be returned to our stores within 10 days of purchase for exchange or refund. Original receipt is required and product must be unused and unopened. Items will be returned for the full purchase price and refunds will be issued in the original method of payment. For any return, you will be asked for valid photo identification.
Hygiene related items, special orders* and prescription medications can NOT be returned.
By law, we cannot accept returns of prescription products for reuse or resale.
*Special Order Policy
All special order purchases MUST be paid for in advance. As soon as an item has been purchased, orders cannot be cancelled. All special order purchases are Final Sale. There are No Refunds, No Exchanges and No Returns.